Building Trust: What to Do When Your Order Arrives

Building Trust, Shopping online offers convenience and excitement, but sometimes orders don’t go as planned. At AutoGlam.pk, we value your trust and want to ensure a seamless experience for all our customers. That’s why we’ve put together a simple guide to help you navigate any issues that may arise when your order arrives.

Record Your Unboxing Experience:

Take a video as you unbox your order. This helps us see the condition of your items upon arrival and ensures transparency in the process.

Notify Us Promptly:

If you encounter any issues with your order, inform us within 24 hours of receiving it. Sending us a video of the unboxing process within this timeframe allows us to expedite the resolution process.

Repackage and Document Any Damages:

If you discover any damaged or faulty items, carefully repack them with all accessories and documentation. Recording another video of the damaged items helps us understand the extent of the issue.

Facilitate Item Exchange:

We will promptly send a replacement for any faulty or damaged items. When the delivery person arrives with the new item, hand over the damaged one for exchange.

Our Commitment to Quality Assurance:

Rest assured, we are dedicated to resolving any issues and ensuring the quality of your shopping experience. Your satisfaction is our top priority.

Our Gesture of Appreciation:

As a token of our gratitude for your trust, we will provide you with additional assurance. We will record a video of our packaging process, conduct thorough product testing, and share these videos with you.

AutoGlam.pk, we strive to uphold transparency and trust in every interaction with our valued customers. By following these simple steps, you can help us address any concerns promptly and ensure a positive shopping experience. Thank you for choosing AutoGlam.pk for your online shopping needs.