At AutoGlam.pk, we are committed to ensuring your satisfaction with every purchase. In the rare event that you encounter any issues with your product, please adhere to the following replacement or refund policy:
- Prompt Notification: If you face any issue with the product, kindly inform us on the same day of delivery. This allows us to address the matter swiftly and provide you with a satisfactory resolution. For clarity and expedited assistance, it would be greatly appreciated if you could record a video of the unpacking process.
- Replacement for Damaged Parts: Upon receiving notification of a damaged part, we will promptly send you a replacement at no additional cost. We aim to ensure that your automotive needs are met with the utmost care and efficiency.
- Refunds for Online Payments: Refunds are available for clients who have made payments online. If a replacement part is not available or feasible, we will initiate a refund promptly to the original payment method.
- Refunds for Cash on Delivery (COD): Even for orders paid via Cash on Delivery (COD), if a replacement part is unavailable, we will still facilitate a refund. Your satisfaction is our priority, and we are committed to ensuring a hassle-free experience, regardless of the payment method.
At AutoGlam.pk, we value your trust and aim to provide you with a seamless shopping experience. If you have any further questions or concerns regarding our replacement or refund policy, please don’t hesitate to contact our dedicated customer support team. We are here to assist you every step of the way.
How to request a replacement or refund?
To request a replacement or refund, simply reach out to us with the relevant information. Please provide your order number along with a clear image or proof of the damaged part. Additionally, include the unpacking video for further clarity and expedited assistance. You can contact us via various channels including WhatsApp, Facebook, and Instagram, or by emailing us at [email protected]. Our dedicated support team is ready to assist you promptly and ensure that your automotive needs are met with the utmost care and efficiency.